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Privacy Policy

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Privacy Policy

Last updated: July 24, 2025

1. Introduction
Welcome to BioVilla Yelagiri (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://biovillayelagiri.com (“Site”) or use our villa booking services.

2. Definitions

  • “Personal Data” refers to data that identifies or can identify you (e.g., name, email, phone number).
  • “Usage Data” includes non‑personal data collected automatically (e.g., browser type, IP address, pages visited).

3. Data We Collect

  • a. Information You Provide:
    • Account data: when you create a booking or inquiry (name, contact info, booking preferences).
    • Payment details: card or payment‑gateway information (handled securely and not stored by us).
    • Communications: messages you send to us (e‑mail, chat, feedback).
  • b. Automatically Collected Data:
    • Technical data: IP address, device type, browser, operating system.
    • Usage data: pages visited, session timing, click‑stream data.
    • Cookies & similar tech: for analytics, personalization, session management.

4. Purpose & Legal Basis for Processing

  • To provide our services: process bookings, reservations, payments.
  • To communicate: respond to queries, confirm bookings, send service updates.
  • To improve the site: analyze usage, troubleshoot issues, enhance user experience.
  • To comply legally: maintain records, prevent abuse, cooperate with authorities.
  • Legitimate interests: fraud prevention, business analytics, enhancing user care.
  • Consent: for marketing emails or optional features like reviews or newsletters.

5. Cookies & Tracking Technologies
We use cookies and similar tools (e.g., Google Analytics) to:

  • Improve site functionality and performance.
  • Analyze site usage patterns.
  • Remind you of booking preferences or language settings.

You can disable cookies in your browser settings, but some features may not work properly.

6. Data Sharing & Disclosure
We may share your data with:

  • Service providers: payment processors, hosting platforms, email systems, analytics providers.
  • Authorities/regulators: when required by law or to protect rights and property.
  • Suppliers (villa partners): to fulfill bookings and coordinate your stay.
  • Business transfers: in case of merger, acquisition, or sale—subject to confidentiality terms.

7. Data Retention
We retain personal data only as long as necessary:

  • For ongoing bookings and follow‑ups.
  • To comply with legal, tax, and accounting obligations.
  • You can request deletion, provided it doesn’t conflict with legal requirements.

8. Data Subject Rights
Under applicable Indian and international data protection laws, you may:

  • Access, correct, or update your data.
  • Request deletion or restriction of processing.
  • Withdraw consent (for marketing or non‑essential uses).
  • Object to processing for direct marketing.
    To exercise these rights, contact us at [email protected]. We’ll respond within 30 days unless delayed for legal reasons.

9. Data Security
We implement reasonable technical and organizational measures—SSL/TLS encryption, access controls, secure hosting—to protect your data. However, no method is 100% secure; we can’t guarantee absolute protection.

10. International Transfers
If we transfer your personal data outside India (e.g., to cloud providers), we ensure protections via:

  • Standard contractual clauses,
  • Verified vendor safeguards,
  • Only transferring to jurisdictions with adequate data protection standards.

11. Children’s Privacy
Our site is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has shared personal data, please contact us to delete it.

12. Links to Third‑Party Sites
Our site may include links to third-party services (e.g., payment gateways, social media). We are not responsible for their privacy practices. We recommend reviewing their respective policies.

13. Updates to This Policy
We may update this policy periodically. The “Last updated” date at the top will reflect changes. Continued use of the site after updates implies acceptance. Significant changes will be communicated via prominent notice or email.

14. Contact Us
If you have any privacy-related questions, issues, or requests:

  • Email: [email protected]
  • Postal Address: Abdul Kalam Nagar, Yelagiri, Tamil Nadu, India

Notes & Customization Tips

  • Jurisdictional references: You may wish to include specific mentions of India’s Information Technology Act, 2000, and Data Protection Rules 2011.
  • GDPR/CCPA coverage: If you serve EU or California residents, add sections for GDPR/CCPA-specific rights and legal bases (e.g., Article 6, 7, 13 GDPR; California consumer rights).
  • Regulatory compliance: Depending on your payment processing, PCI DSS or RBI norms may apply.
Bio Villa Yelagiri