Refund Policy
Effective Date: July 24, 2025
Contact Email: [email protected]
1. Refund Processing
- Refunds are processed within 7–10 business days from cancellation approval.
- Processing timelines depend on your bank or payment provider.
- In case of UPI/wallets/cards, the same payment source will be used.
- Transaction charges (usually 2–3%) by payment gateways are non-refundable.
2. Booking Transfer
- Bookings are non-transferable to other individuals without prior written approval from management.
- Name changes must be requested at least 24 hours before check-in.
3. Cancellation by BioVilla
In rare cases, we may need to cancel a booking due to unforeseen circumstances (e.g., maintenance issues, double booking, government restrictions). In such cases:
- You will receive a 100% refund, or
- You may opt to reschedule without any additional charge.
We will not be liable for any other costs incurred (e.g., travel, third-party bookings).
4. How to Cancel
Please email us at [email protected] with the subject line: “Booking Cancellation Request – [Your Name]”
Include:
Reason for Cancellation (optional)and returns.
Booking Reference Number
Guest Name
Booking Dates
